Mobile / Sports
dhk789 keeps your account data under a clear, documented policy — covering what we collect, how we use it, and the choices you hold at every step. Access to our platform depends on your local law and eligible regions; this policy applies wherever that access is permitted.
When you open an account with us, we collect the information you provide directly — your name, contact details, and the credentials you choose. When you make a payment through Nagad, Rocket or Upay, we record the transaction reference, amount and timestamp as part of your account wallet history. We do not store the full credentials of your mobile wallet; those remain with the payment provider. We also collect session data: the device type, browser, pages visited and session duration. This helps us keep the account environment working correctly across mobile and desktop. We use your data to process transactions, respond to account queries, maintain session security and meet our obligations under applicable law. We do not sell your personal data to third parties. We may share it with payment processors, identity verification services and regulatory bodies where required by law — and only to the extent required. Data retention follows the period required by the applicable jurisdiction. You can request a summary of what we hold at any time through our published support route. Availability of this service and the scope of your rights under data law depend on your local law and eligible region.
This policy covers data processed directly by dhk789 through your account. It does not extend to third-party services you reach from our platform — including payment providers, game studios or external links. Below is a clear outline of what falls inside and outside this policy's scope. If you are unsure whether a specific data activity falls under our policy, raise it through our support route and we will clarify.
All data you submit when opening, verifying or managing your account falls inside this policy — login credentials, contact details and security settings you configure in your account area.
Transaction records for payments made via Nagad, Rocket or Upay are covered here as part of your wallet history. The payment providers themselves operate under their own separate privacy terms.
Browsing behaviour on our platform — pages opened, session length, device type — falls inside this policy. We use this data only for account functionality and service improvement, not for advertising profiles.
Game studios supplying content to our lobby — including JDB, Pragmatic Play and Microgaming — operate their own data terms. We do not control how those providers handle any data passed to them directly.
Your data rights under this policy are practical and actionable, not just written commitments. If you want to see what information we hold on your account, send a request through the support route shown in your account dashboard — we will identify the data and provide a summary. If any detail on your account is wrong — a contact number, an email address, a wallet reference — you can update it directly in your account settings, or ask our support team to correct it if the field is not editable from your side. You also have the right to ask why we are holding specific data, how long we plan to keep it, and who else has received it. Where local law permits, you can ask us to delete data that is no longer required for a legitimate purpose. We will confirm whether deletion is possible in your region. Every request is handled through the same published support route; there is no separate data portal.
Send a data summary request through the account support route. We will identify what we hold and provide it in a readable format within the timeframe required by applicable law in your region.
Open your account settings to update editable fields such as contact number and email. For fields locked by verification, contact support directly with the correct information and we will action the change.
If you want to understand why a specific data point is stored, how long it is kept or who received it, submit your question via the support route. We aim to respond with a clear, specific answer.
Where your local law permits, you can ask us to remove data no longer needed for a legitimate purpose. We will confirm whether deletion applies to your region and to the specific data type involved.
If you have a question about this policy, a request about your data, or a concern about how your information has been handled, use the contact routes published in your account area. We do not publish response time commitments here, as those depend on the nature of your request and your region. Use the route that matches your query type — live chat for account-level questions, email for written data requests and the help centre for published policy documents.
Open the chat widget from your account dashboard to ask about account data, payment records or session history. This route is suitable for straightforward account-level questions about your stored information.
For written data requests — summaries, corrections or deletion queries — use the support email published in your account settings. Include your account reference and the specific data action you are requesting.
The help centre in your account area holds the current published version of this policy, the cookie notice and the terms of service. Check there first for policy wording before submitting a formal request.
dhk789 handles your account data through defined internal practices, not informal ones. Cookies are used to maintain your session state — keeping you logged in across pages without re-entering credentials — and to record basic browsing behaviour on the platform. You can manage cookie preferences through your browser settings; disabling certain cookies may affect how your account session behaves. Account security relies on the credentials you set; we strongly suggest using a unique password not shared with other services. We do not store full payment credentials for Nagad, Rocket or Upay — those remain with the respective payment provider. Data retention periods follow applicable jurisdiction requirements and vary by data type; transactional records are held for the legally required period, after which they are deleted or anonymised. If our data practices change materially, we will post an updated version of this policy in the help centre and, where required, notify you through your registered contact detail.
Session cookies keep your account active across page loads. Adjust your browser's cookie settings to control what is stored locally. Disabling session cookies will log you out when you navigate between pages.
Your login credentials are your first line of account protection. We do not access or store your Nagad, Rocket or Upay wallet passwords — only the transaction reference is recorded in your wallet history.
We keep transactional and account data for the period required by applicable law in the relevant jurisdiction. Once that period ends, data is deleted or anonymised. Your region's law determines the exact retention window.
Material changes to this policy are published in the help centre with a revision date. Where local law requires direct notification, we will send it to your registered contact detail before the change takes effect.
Below are the questions we see most often about how dhk789 handles account data, payment records and user rights under this policy. If your question is not covered here, use the published support route to ask us directly.
We do not pass your personal account data to game studios for their own use. Studios supplying content to the lobby receive only what is technically required to run a game session. They operate under their own separate data terms, which we do not control.
Only transaction references, amounts and timestamps are stored in your account wallet history. We do not store your Nagad, Rocket or Upay wallet credentials or account numbers. Full payment credentials stay with the payment provider under their own security practices.
Send a data summary request through the support email published in your account settings. Include your account reference and confirm you are the account holder. We will respond with a summary of the data we hold, within the timeframe required by your applicable jurisdiction.
Where your local law permits deletion, you can submit a request via the email support route. We will confirm whether deletion applies to your data type and region. Some records — such as transaction history — must be retained for the legally required period before deletion is possible.
Cookies maintain your login session and record basic browsing behaviour on the platform. You can adjust or block cookies through your browser settings. Disabling session cookies will affect how your account works — you may be logged out when navigating between pages.
Raise the concern through the live chat or email route published in your account dashboard. Describe the data involved and the specific issue. We will review the handling against this policy and respond with a clear explanation of what occurred and any corrective action taken.