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This page covers the questions we hear most often — from setting up your dhk789 account and verifying a Nagad or Rocket wallet to understanding session controls and finding the right support route. Read through before reaching out; most answers are right here.
We have organised this FAQ around the steps that come up most in account queries. Start with the account registration section if you are new — it walks you through each field on the form and explains what verification is needed before your wallet is active. If your Nagad, Rocket or Upay transfer is not reflecting, the payment section explains where to check the transaction record inside your account and what reference details to have ready when contacting support.
These four reference points reflect what is structurally built into the dhk789 account flow right now. They are not estimates — each one corresponds to a visible section inside the platform that you can check once signed in. Use them as a quick map of where your answer is most likely to sit before reading the full FAQ entries below.
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If you have read through the relevant FAQ section and still need help, three support routes are open. Each one is accessible from the Help link inside your signed-in account page — you do not need to search for a separate URL. Have your account reference and, for payment queries, the wallet transaction ID ready before you make contact. That single detail resolves most cases faster than any back-and-forth.
Open the chat widget from the Help section inside your account. Describe your issue and paste your transaction reference for payment questions. This route is for account-specific queries that need a direct response.
Use the email address listed on the Contact page inside your account area. Include your registered mobile number and a brief description of the issue. Suitable for policy queries and document submissions that need a written record.
The search field at the top of this page indexes all FAQ entries. Type a keyword — for example, Nagad, session limit or withdrawal — and the matching answer loads without scrolling through the full list.
Every answer on this page is written against the actual account flow, not a generic template. When a payment step or session control changes on the platform, the corresponding FAQ entry is updated at the same time. We do not keep outdated instructions live. The policy links inside each answer point to the current published version of that document — not a cached copy. If a step in an answer does not match what you see in your account, use live chat to flag it and we will correct the entry.
Each FAQ answer is checked against the actual account and payment screens before publishing. If the platform changes a step, the answer is rewritten to match — we do not let answers drift from the real process.
Where an answer covers Nagad, Rocket or Upay, it names the exact field or screen location you will encounter. We avoid vague gestures like 'follow the payment screen' and instead describe what is actually there.
Every policy reference in this FAQ links to the live document. If a terms or privacy page is updated, the link in the FAQ still resolves correctly because it points to the permanent route, not a dated version.
We do not quote processing times, withdrawal amounts or session limits we have not verified. Where a figure is relevant, the answer directs you to where that figure is actually displayed inside your account.
Some questions are answered fastest by checking your account directly; others need a policy document. This comparison helps you decide where to look first. For anything that involves your current balance, transaction status or session settings, your signed-in account page is the primary source. For questions about eligibility, terms and what applies in your region, the published policy documents are the right place — and the FAQ links to those pages directly where relevant.
Check the Payment History section inside your account first. The record shows the wallet reference, amount and status. Contact support only if the status has not updated after the time shown on the deposit or withdrawal screen.
Session and spend controls are inside Account Settings under the Responsible Controls tab. The fields are visible when signed in. The FAQ explains what each field does, but you make the change directly in your account.
Whether the platform is available to you depends on your local law and eligible region. The Terms page covers this in full. The FAQ summarises the key points, but the Terms document is the binding version.
Verification requirements are shown during the account setup process and again in the Verification section of your profile. The FAQ outlines the general steps; your account page shows exactly what is still pending for your specific case.
The account area is where all of the actions described in this FAQ take place. Understanding what is in there — and where — makes every FAQ answer easier to follow. Four key areas come up repeatedly across our most common questions. Knowing these sections before you start means you will find the right field without going back and forth through menus.
Every Nagad, Rocket and Upay transaction is logged here with a reference number, amount and status. This is the first place to check if a transfer is not immediately reflecting in your wallet balance.
This section holds your contact details, password controls and the session limit fields. Changes you make here apply to your account immediately — there is no approval delay for standard profile updates.
Pending verification tasks appear here as labelled steps. Complete each one in order — the account page shows what is needed and what has already been confirmed, so you are not guessing.
Live chat, the support email address and a link to this FAQ page are all accessible from the Help section without signing out. You can copy your account reference directly from the same page before starting a support conversation.
These are the questions that come through most often, organised by topic. Each answer reflects the current state of the account flow. Where a step involves a specific screen or field name, we have used the label you will actually see on that page — not a paraphrase. If your question is not here, the support routes in the section above remain open.
Go to the Payment section inside your account and select Add Wallet. Choose Nagad from the listed options, enter your registered Nagad mobile number and confirm. The wallet appears in your payment list once the number is verified against your account mobile.
Open Payment History in your account and look for the transaction reference from your Rocket app. If the entry shows Pending, the transfer is still processing. If there is no entry at all, contact support with the Rocket transaction ID and the exact amount sent so the team can locate it.
Sign in and go to Account Settings, then open the Responsible Controls tab. You will see fields for session time and spend limits. Enter your preferred value in the relevant field and save. The control takes effect on your next session.
The Verification Centre inside your account lists each required step with its current status. Standard requirements include confirming your mobile number and completing the identity check shown there. Follow the steps in order — each one unlocks the next.
Upay is listed as a supported wallet on dhk789. Whether it is available for both directions depends on your account verification status and your eligible region. Check the Payment section inside your account — the options available to you are shown there once your wallet is linked.
Each FAQ answer that touches on eligibility or platform rules includes a link to the relevant policy page. You can also reach Terms and Privacy directly from the footer of any page without signing in. These documents are the binding source — the FAQ summaries are for quick reference only.
Have your account reference number, the mobile wallet used (Nagad, Rocket or Upay), the transaction ID from your wallet app and the exact amount. With these four details in hand, support can check the record directly without needing follow-up messages from you.